IAAC Q&A POLICY

Information as a Commodity (IAAC)
A trade name of Northern Gaming L.L.C.

Last Updated: 19 March 2026
Version: 1.1

1. Purpose of Q&A

The Q&A feature is designed to support successful completion of the Privacy Reset course and reinforce understanding of the material.

Q&A exists to provide:

• Clarification of course concepts
• Guidance on completing walkthroughs
• Confidence in applying the IAAC framework

Q&A is not intended to provide fully personalized advisory or consulting services.

2. Scope of Q&A

Q&A includes:

• Clarification of course material
• Assistance with walkthrough steps
• General application of course guidance
• Direction within the IAAC framework

Q&A does not include:

• Personalized system design
• Account-by-account review
• Tool or service recommendations based on individual circumstances
• Full analysis of a user’s digital environment
• Hands-on assistance, direct configuration, or implementation support

Requests that exceed this scope may require Advisory Services.

3. Level of Personalization

Q&A may include limited personalization strictly within the course framework.

This includes:

• Helping determine where to start within the course
• Clarifying how a step applies based on device type or general situation
• Providing prioritization guidance within the IAAC methodology

Q&A does not include designing or tailoring a complete privacy strategy for an individual or family.

4. Response Method and Visibility

Privacy Reset (Course)

• Q&A responses are provided within the course platform
• Responses may be visible to other users
• Responses are structured to provide value to the broader course community

Users should not submit sensitive personal, financial, or account-specific information through Q&A features.

Guided Support and Above

• Responses may be provided privately via email
• Communication structure and scope expand based on the user’s service tier

5. Response Timing

IAAC aims to provide helpful and thoughtful responses.

• Typical response time: within several business days
• Maximum response window: up to 7 business days

Response times apply to business days only.

Requests submitted near the end of a business day or before non-working periods may be addressed on the next business day.

6. Response Handling

Q&A responses are provided in a structured and prioritized manner.

• Multiple or complex questions may be addressed over multiple responses
• Not all questions may be answered within a single response window
• IAAC may consolidate related questions into a single response

IAAC does not guarantee that every submitted question will receive an individual response.

7. Reasonable Use

Q&A is subject to reasonable use.

Reasonable use includes:

• Asking questions relevant to course material
• Allowing adequate time for response
• Avoiding excessive, repetitive, or fragmented questions

IAAC reserves the right to:

• Prioritize questions
• Consolidate responses
• Limit excessive or repetitive inquiries
• Reclassify questions as out-of-scope

8. Out-of-Scope Requests

When a question extends beyond the scope of Q&A:

• IAAC may provide a general directional response, or
• Recommend Advisory Services where a request requires personalized analysis, research, or system-specific guidance

9. No Real-Time Support

Q&A is not a real-time support system.

IAAC does not provide:

• Immediate responses
• Live troubleshooting through Q&A
• On-demand assistance
• Continuous or real-time support

10. Relationship to Advisory Services

Q&A is designed to help users apply the course independently.

Advisory Services represent a higher level of personalized support beyond the scope of course-based Q&A and may include:

• Personalized recommendations
• Research and analysis
• Guidance tailored to individual devices, accounts, or environments

Users who require these services may upgrade to the appropriate advisory tier.

11. Modification of Q&A Services

IAAC reserves the right to:

• Modify Q&A structure
• Adjust response timing
• Refine scope definitions

Changes will not retroactively affect prior responses.

11A. Relationship to Other Agreements

Use of Q&A features is also subject to the IAAC Terms and Conditions and Privacy Policy.

In the event of a conflict:

• This Q&A Policy governs course-based Q&A interactions
• The Terms and Conditions govern general platform access and use
• The Privacy Policy governs data handling practices

12. Acceptance

By accessing or using the Q&A feature within IAAC services, the user acknowledges and agrees to this Q&A Policy.